Delivery

Delivery dates given by DS Medical are an estimate only and do not form part of the Contract. Delivery from point of order will be approximately 72 hours. Overnight Delivery is available to mainland UK at a cost of £12.00 (excluding VAT) per order, orders must be received prior to 14:30 hours for next day shipment.

Continental Orders are considered and priced on geographical regions. For areas outside of the published zones please call or email for an estimate.

Minimum Order Quantity
There is a minimum order value of £10.00 (excluding VAT) to use this website. 

Returns
You may return any product for a full refund within 8 (eight) days of delivery providing that it is in perfect re-saleable condition. Your refund will include the full value of the order including the cost of carriage from us to you where applied. You will be liable for the cost and safe carriage of returning the goods to us. DS Medical recommend a minimum of a “proof of” signed for service to be used.
By re-saleable condition we mean the product has to be unused and in its original packaging. We will not accept returns for example if a product's box has been torn or damaged.

Authorisation to Return Goods must be sought from DS Medical, upon approval you will be provided a Goods Return Number which must be clearly printed on the packaging of the Goods being returned along with the Sales Invoice.

• Goods returned unauthorised and outside of the 8 (eight) day period will be liable to a re-stocking charge equivalent to 15% of the goods value. Where goods have been deployed and are purported to have failed, it is imperative that prior to return they are Decontaminated; this must be confirmed as defined under EU directive 67/548/EEC and any other EU directives, confirmation in writing and returned with the Product. Where it is evident that goods have been returned Contaminated, DS Medical reserves the right to accept the return of the goods until the goods are decontaminated at Customers cost.

If the equipment has been in contact with “hazardous” materials you must provide certification that the goods being returned are no longer contaminated as defined under EU directive 67/548/EEC and any other EU directives. As the person offering the equipment for shipment, it is your responsibility to ensure compliance with all applicable laws.

• Remove all traces of hazardous contamination from the equipment.
• Package the product in its original packaging.
• Place the decontamination certificate within a weather seal bag. This bag must be attached to the outside of the equipment with the Goods Return Number clearly written on the outside of the package.